Privacy Policy
This Privacy Policy explains how RENAUSH, a proprietorship of Md Ghufran, registered as a Micro enterprise under Udyam (UDYAM-BR-31-0068257), with its registered office at Garkha, Saran, Bihar 841311, India (“RENAUSH”, “we”, “us”) collects and uses your personal data when you use renaush.com. It is written to comply with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”). RENAUSH is the Data Fiduciary for the personal data described below.
1. What we collect and why
We only collect what you type into our forms, plus basic cookies. Each item is used only for the purpose listed next to it.
| Where | Data | Purpose |
|---|---|---|
| Contact form | Name, email, service you are interested in, your message | To reply to your enquiry, prepare a quote or arrange a demo |
| Newsletter form | Email address | To send the product updates and articles you asked for |
| Download form | Name, email, phone, address (if provided) and an order ID we generate | To verify your email, issue and track your RENAUSH POS trial or licence, and contact you about your download and support |
| Cookies | Your cookie choice; if you accept, Google Analytics cookies (pages visited, device and browser type, approximate location) | To remember your choice and, only with your consent, to understand how the website is used so we can improve it |
We do not collect payment card details on this website. RENAUSH POS stores your business data on your own computer; we do not receive it.
2. Consent
We process your data on the basis of the consent you give when you submit a form or accept cookies, and only for the purpose you gave it for. You can withdraw consent at any time (see section 5). Withdrawing consent does not affect processing that happened before you withdrew it.
3. How long we keep it
- Contact enquiries: up to 24 months after our last conversation, then deleted
- Newsletter: until you unsubscribe or ask us to delete it
- Download and licence records: for as long as your licence and support are active, and up to 24 months after that, unless a longer period is required by law
- Analytics data: as set in Google Analytics, for 14 months or less
When the purpose is complete and no law requires us to keep the data, we erase it.
4. Who we share it with
We never sell or rent your personal data. We share it only with service providers who process it on our behalf and under our instructions:
- Email provider — to deliver form notifications, verification codes and replies
- Web hosting provider — which stores the website and form submissions on its servers
- Google Analytics — only if you accept cookies
Some of these providers may process data outside India. Where they do, we use providers with appropriate security measures and follow any restrictions notified by the Government of India under the DPDP Act. We may also disclose data where required by law or by a court or government authority.
5. Your rights
Under the DPDP Act you have the right to:
- Access — a summary of the personal data we hold about you and how we use it;
- Correction — to correct, complete or update inaccurate or incomplete data;
- Erasure — to have your data deleted when it is no longer needed for the purpose you gave it for;
- Withdraw consent — at any time, as easily as you gave it (for the newsletter, use the unsubscribe link or email us; for cookies, clear your browser storage for renaush.com and choose “Decline”);
- Grievance redressal — to raise a complaint with us and get a response;
- Nominate — another person to exercise these rights on your behalf in case of death or incapacity
To use any of these rights, email information@renaush.com. We will respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
6. Grievance Officer
Md Ghufran, Founder, RENAUSH
Garkha, Saran, Bihar 841311, India
Email: information@renaush.com
7. Security
We use reasonable security safeguards to protect your data, including HTTPS encryption, restricted access to form submissions, and spam protection on our forms. No method of transmission over the internet is completely secure, but we work to protect your data and will notify you and the Data Protection Board of India of a personal data breach as the law requires.
8. Children
Our website and products are meant for businesses. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their data, email us and we will delete it.
9. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.